Europe - free shipping over 250 euros
Relay point delivery - 5 euros

Home delivery - 10 euros

Switzerland - free shipping over 250 euros
Home delivery - 12 euros

International - free shipping over 250 euros
Home delivery - 15 euros

I just placed my order. When will I receive it ?

We ship orders on business days (Monday through Friday except bank holidays)

Your order is carefully prepared and shipped within 48 hours. The delivery then depends on the delivery option chosen.

NOTE : some products require additional preparation time. If so, it is indicated in the product description.

Bundled orders

If you place several orders within the same day, they will be shipped together as one order. Shipping costs will be reimbursed.

Shipping Terms 

We ship to any European country and International. 

Shipping is free over 250 euros.
We only do sign-on-receipt delivery.

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I ordered the wrong size/product. What can I do ?
You have 30 days to return an item. We won’t accept any returns past that date.

Items shall be returned in perfect condition with their original labels and tags still attached.


Steps to follow : 

1 Enter you return request on “MY ACCOUNT/MY RETURNS” section of the website.

This step is key to a quick reimbursement. 

2 We will send you the return label by email within 24 hours. Print the label and stick in onto the package. Ship it to us.

3 Full reimbursement will happen within 15 days after we receive the return, as long as all the above mentioned conditions are met.

Past that date, please contact us.


WORLWIDE :
 

Any return should mention the following address:


JOLIES MÔMES
Alice Pecatte
8 rue des Gouverneurs
1er étage
64100 Bayonne

FRANCE


If the return is an exchange

If you are in need of a different size, color or item, you just have to place a new order on our website. If you order the same product in a different size, shipping costs we will reimburse the shipping costs. Just send us an email to contact@joliesmomes.com



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