I ordered the wrong size/product. What can I do ?
You have 30 days to return an item. We won’t accept any returns past that date.

Items shall be returned in perfect condition with their original labels and tags still attached.

Steps to follow : 

1 Enter you return request on “MY ACCOUNT/MY RETURNS” section of the website.

This step is key to a quick reimbursement. 

2 We will send you the return label by email within 24 hours. Print the label and stick in onto the package. Ship it to us.

3 Full reimbursement will happen within 15 days after we receive the return, as long as all the above mentioned conditions are met.

Past that date, please contact us.


Any return should mention the following address:

Alice Pecatte
8 rue des Gouverneurs
1er étage
64100 Bayonne


If the return is an exchange

If you are in need of a different size, color or item, you just have to place a new order on our website. If you order the same product in a different size, shipping costs we will reimburse the shipping costs. Just send us an email to contact@joliesmomes.com